Heedback is a complete in-app communication platform that lets you stay genuinely close to your users — from first question to loyal advocate.
Drop one script tag on your site and unlock a full suite of tools built for SaaS teams who care about their users:
💬 In-app chat widget — A lightweight, fully branded widget that surfaces directly inside your product. Identify users automatically (name, company, plan, role) so every conversation arrives with full context.
🤖 AI auto-reply & AI memory — Let AI handle repetitive questions instantly, while remembering past conversations to give personalized, context-aware answers every time.
📚 Knowledge base — Build a self-serve help center your users can access directly from the widget — fewer tickets, faster answers.
🗺️ Public roadmap — Share what you're building next, collect votes, and turn user feedback into prioritized features.
📣 Changelog & email flow — Announce new features with beautiful changelogs and automated email notifications that bring users back.
🪟 Portal view — Give users a dedicated space to track their conversations, check the roadmap, browse the knowledge base, and stay in the loop — all in one unified experience.
🏗️ App builder — Create custom in-app experiences without writing extra code.
🔗 Integrations — Connect Heedback to your CRM and favorite tools to keep your stack in sync.
✅ 5-minute setup — no back-end required
✅ JavaScript API for full programmatic control
✅ Customizable color, position & locale
✅ Built in the EU 🇪🇺
